Asseel Al Barakah Trading Co. — Wholesale Account Portal
Last updated: 07/09/2026

1. Scope
This policy applies only to wholesale orders confirmed between you and Asseel Al Barakah Trading Co. after a quote has been finalized. A quote request submitted through the Portal is not a purchase and carries no return obligation, since no order or payment exists yet.

2. What can be returned
We accept returns or exchanges only for:

• Items that are defective or damaged on arrival
• Items that don't match what was confirmed in your order (wrong product, size, or quantity)

3. What cannot be returned
For hygiene reasons, only products that remain unsold in the customer’s inventory are eligible for exchange, provided they have not been displayed for sale, sold, washed, or altered, and all original tags remain intact and attached. Approval of any exchange is at the discretion of Asseel Al Barakah Trading management.

4. Reporting window
Issues must be reported within [3] business days of receiving the shipment, with your order/invoice number and clear photos of the affected items. Claims reported after this window may not be accepted.

5. How to request a return
Contact us at info@asseel-albarakah.com or +966566659511 with your order number, a description of the issue, and supporting photos. We'll confirm next steps directly with you.

6. Resolution
Once a claim is approved, we will offer, at our discretion, a replacement, a credit note against your account, or a refund via the original payment method. Return shipping arrangements for approved claims follow whatever delivery arrangement was agreed for that order.

7. Processing time
Approved refunds or credits are processed within 7 business days of the return being received and inspected.

8. Questions
For anything not covered here, contact info@asseel-albarakah.com or +966566659511 and we'll handle it directly with you.